Exceeding Expectations at Laurel Health Care Company
At Laurel Health Care Company, it is our mission to create a legacy by exceeding the needs and expectations of those we serve while embracing The Laurel Way. We understand that caring is more than providing excellent medical and guest services on a daily basis. It also includes being a companion and treating each guest with the utmost dignity, respect and compassion.
The Laurel Way of Caring can be found in a warm smile, a kind word or a comforting touch. We are passionate about our mission and it is reflected in the letters we receive from former guests and family members.
“Glenda (cook) you are the best. Thank you for going the extra mile for our guests by making her potato soup (even though it wasn't on the menu). She was very thankful.”
Janie
"I have been genuinely pleased with the overall services received, including the therapy, nursing and food staff. I especially want to commend my Physical and Occupational Therapists, they helped me tremendously and were a pleasure to work with."
Guest, L.A.
“Everyone is courteous and respectful of not just my mother, but I've witnessed this with other guests as well. I'm very confident of the care my mother receives and am appreciative of every staff member for what they bring in to enhance the quality of care. Their dedication to the residents is visible and sincere.”
"Everything and Everybody was Wonderful!"
Lillian
“Veronica cares about her job. She always comes fast to answer the light and is always happy to help me get to the bathroom, no matter how many times you have to go!"
Marian
"I would highly recommend this place to anyone needing skilled nursing services. It has been a positive experience for me, and I am glad I came to The Laurels of Mt. Vernon!"
Margy
“I just want to thank all of you and can't individually so this is to all of you who helped or worked with mama in anyway. I thank God for knowing you and I pray for you all every week. You all have the chance every day to make someone's life better with your kind words and bright smiles.”
"The level of caring, concern and kindness not only to Mom but to our family as well was far beyond my expectations. You all made a very difficult situation far better for all of us. Clearly we made the right choice and the best choice."
David
"Tracey was the first C.N.A. to help me when I arrived at The Laurels. She instilled in us a sense of safety and caring. Always professional but with a ready smile to comfort me when I needed it. She was always willing to assist me even when I wasn't her patient. She looked out for me and took a personal interest in my well being.”
Brian
“To the staff of Laurels of Toledo…Laura, Nicole, Sandy, Carletta, Kim, Lisa, Jo, Linda and everyone in therapy, thank you for making my stay enjoyable. May God Bless you all with love and support.”
Larry