Guest Satisfaction at Laurel Health Care Company
Laurel Health Care Company believes that guests and families are in a better position to evaluate the care of a nursing facility than an external agency. Laurel Health Care Company voluntarily contracts with My Innerview to conduct guest and family satisfaction surveys.
My Innerview is the largest independent guest satisfaction company in the U.S. Approximately one in three nursing homes utilize My Innerview to conduct guest and/or family satisfaction surveys. Laurel Health Care Company believes that using an outside, unbiased research company to determine guest satisfaction is the best measure of its care and caring.
My Innerview mails satisfaction surveys to former short-stay guests following their discharge from Laurel Health Care Company, and to the responsible parties of long-term guests annually. The completed surveys are then returned to and tabulated by My Innerview. Laurel Health Care Company sees only the tabulated results and any voluntary comments.